You will receive an email and SMS on order confirmation. Please contact our helpdesk (mail customercare@asianpaints.com OR call us at 1800-209-5678) if you are unsure at any point.

We ship all the orders within 2-3 days. You will receive an SMS confirmation as soon as your order is shipped.

Delivery timelines may vary depending on your location. We usually take 3-5 days after dispatch to deliver your order. 

However, in the current times of pandemic, your order might be delayed by some days.

On all orders worth INR 500 or below, we charge a shipping fee of INR 49.

As soon as the order is shipped, we send you an email & SMS with tracking no. & tracking link.  

You can also track your order by clicking on the Track Order option in my profile page.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our helpdesk immediately. Drop us an email at customercare@asianpaints.com OR call us at 1800-209-5678.

Once you complete your payment, order is successfully placed in our system. 

However, for your convenience, we offer no-questions asked & hassle-free cancellation policy for all orders.  

An order can be cancelled any time before it is delivered to your doorstep. 

Just drop us an email at customercare@asianpaints.com OR call us at 1800-209-5678 to cancel the order.  

Do not forget to mention your order number & the reason of cancellation in the mail. 

PLEASE NOTE : Visualization Sheet / Swatch orders once placed cannot be cancelled

This will allow us to identify your order quickly & your feedback will help us serve you better in future.

Yes, you have the full freedom to cancel your order till the day it is delivered to your doorstep. All you have to do is write to us at customercare@asianpaints.com OR call us at 1800-209-5678 to cancel the order.

In case of cancellations of prepaid orders, amount will be refunded to the original source within 7 working days.

Original source implies to the mode of payment used to make the purchase intially.

For Cash on Delivery Orders, in case of returns post delivery, refund will be processed to your bank account via NEFT.

In order to receive the refund, please write to our official customer helpline - customercare@asianpaints.com, about your return. Once your return request is accepted, please share the bank account details, as requested by our officials. Refund will be processed within 7 working days from the day of sharing details.

Please Note: Refunds cannot be processed to third-party accounts. The name on your AP Order id should match with the name of the bank account holder details.

For the returnable items, if for any reason you are not satisfied, you can easily return your items within 15  days from the date of delivery of the order.

Just drop us a mail at customercare@asianpaints.com OR call us at 1800-209-5678 to return the order. Do not forget to mention your order number & the reason of return in mail.

However, please make sure that the original packaging is intact & the product is handed over to the courier with the original packaging in which it was received.

You can easily return your items within 15 days from the date of delivery. 

Yes. Reverse pickup will be arranged by us, free of charge. 

You will receive a mail confirming that reverse pickup has been initiated. 

We inspect all items before dispatching, to meet our highest quality standards. 

However, for some reason if the material is delivered damaged, you can write to us at customercare@asianpaints.com OR call us on 1800-209-5678. 

We will ensure that the damaged material is picked up & replaced on priority.

Please ensure to raise this request within 15 days of order delivery

Once your product is picked up, we initiate a replacement for you right away. It will take another 5-7 days to be delivered from the date of dispatch. 

We only allow replacement of the same product currently. 

However, if you intend to replace the delivered item with another design, please initiate return of the delivered order & place another order for desired product.

No, any item purchased from our website cannot be returned in any local store. 

To return any item bought online, please write to us at customercare@asianpaints.com OR call us at 1800-209-5678.

If you need any assistance at any point, you can write to us at customercare@asianpaints.com OR call us at 1800-209-5678.

In such case, please reach out to us within 15 days of receiving this notification.

You can write to us at customercare@asianpaints.com OR call us at 1800-209-5678.

Any Issues/Complaints/Concerned about delivered orders need to be communicated to Asian Paints within 15 days of order delivery. 

You can write to us at customercare@asianpaints.com OR call us at 1800-209-5678.

In the unlikely event of a damaged/defective/different product being delivered to you, you can apply for a replacement within 15 days from the date of delivery.

Just drop us a mail at customercare@asianpaints.com OR call us at 1800-209-5678 to replace the order.

Do not forget to mention your order number and also attach an image of damaged/defective/different product along with packaging (size less than 5 mb) in the email. We will issue a replacement thereafter.

Yes, we do!

Our loyalty program is called Happy With AP Club & we offer exclusive discounts & promotions to our members.  

Just buy any of our products and post the image of the product in use on any Social media with the hashtag #HappywithAPClub . You can also email us the image of this product. 

THAT’S ALL! Now you will be a part of our club & receive a one-time 20% OFF discount on your next purchase. For further details, please visit: https://www.asianpaints.com/happy-with-ap-club.html

However, please note: this discount will not be applicable on any Nilaya product!

No. Any discount provided will be applicable only for online purchases made from www.asianpaints.com

No. Our loyalty program is completely free of cost. All you need to do is send us an image of any Asian Paints product in use.